Next generation online self service.

In a nutshell.

• Answer your most common questions automatically
• Provide a fresh, contextual and dynamic FAQ in all channels.
• Relieve your customer support staff and save time and money.
• Hand over important questions to chat or phone
• Advanced self learning semantic engine that gets smarter with time.
• Fast and easy deploy and hosted in the cloud.

Self learning.

Your own customers have the best knowledge about which questions that are relevant and how they express themselves.

Humanys self learning semantic search engine gets smarter with time and is taught by your customers way of expressing themselves.

Useful.

So what can you actually do with Humanys powerful platform? Here are just a few examples.

• Create a full fledged online support section with a searchable FAQ.
• Offer a super fast and slick knowledge portal for your staff.
• Answer e-mail automatically inside a contact form before they are sent.
• Implement a contextual support widget on your website e.g. checkout page, booking funnel etc.
• Give automated answers while users wait for available chat agents.
• Integrate self service in your mobile app or social media page.

Measurable.

See in real time what your customers are asking and use Humanys built in tools to improve and expand your knowledge base based on real customer questions.

With Humanys powerful statistics feature you will have full insight into your customers problems.