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“With Humany’s help, we have taken customer satisfaction and efficiency to a whole new level. It’s fast, it’s easy to use, it looks really great and the support is fantastic!”
“SEB phone banking has worked closely with Humany for six years now, and we’re really happy! Humany has always been both responsive and proactive, and has always beaten our expectations.”
“Humany helps us to deliver the right information, at the right time, to the right users.”
“Since we introduced Humany’s agent portal, our customer service agents are happier and more effective, and report that they are now able to handle enquiries faster and more easily.”
”The platform is very easy to use both when editing the content and when searching for information. This gives the customer support agent a good overview and quick access to the correct answer to the customers questions.”
"Humany's solution provides us with the perfect tool for our self-help portal, providing an invaluable relief for our customer service employees."
With Humany’s smart FAQs, up to half of site visitors find what they are looking for themselves. This reduces stress on customer service, so that those users who need personal support obtain answers more quickly through dynamic contact methods.
An editor using Humany has access to a user-friendly interface and considerable freedom to work with content and contact methods. Editors are able to quickly and easily create new guides, dialog trees, dynamic contact forms and smart rules which direct the right issues to the the right channels.
For those who communicate with customers via email, chat or phone, there is a specially adapted knowledge portal for internal use that is fast and reliable. Agents can quickly provide feedback, allowing editors to improve content.
Humany’s integrated statistics make it easier than ever to keep track of customers’ issues and questions. Perhaps such enquiries can even be the source of new products and services?